People have different ways of communicating. Assertive communication is more effective than other styles. Complete the following to learn more about your style of communicating.
Passive Communication
- Compliant
- Submissive
- Doesn’t talk much or rambles on without saying directly what s/he wants
- Vague, non-committal communication
- Puts self down, praises others
“I don’t mind working this weekend…that’s fine…yes, alright.”
Passive – Aggressive Communication
- Indirect – makes the point with innuendo, snide comments or jokes
- Shows up late
- ‘Forgets’ about relevant details
“So, we are expected to give up our free time to finish the project over the weekend?”
Aggressive Communication
- Sarcastic, harsh, always right
- Superior, know it all
- Interrupts, talks over others
- Critical, put-downs
- Patronizing
- Disrespectful of others
“This is what we’re doing, if you don’t like it, tough.”
Assertive Communication
- Actions and expressions fit with the words spoken
- Firm but polite and clear messages
- Respectful of self and others
“I am willing to help for a few hours, but I need to leave at noon.”
(Adapted from Communication Styles, Carol Vivyan)
Which communication style do you typically use?
Do you use different styles in different situations or with different people?
How can you improve your communication style given this information?
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